REFUND POLICY
Am I entitled to a Full Refund?
You are entitled to your choice of Refund, Replacement (if available) or a Similarly Valued product if:
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There is a Major problem with the product you have received.
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Major failures to comply with a consumer guarantee cannot be fixed or are too difficult to fix.
Am I Entitled to a Repair, Exchange or Credit?
If you have a minor problem with the goods than you may be entitled to our choice of repair, exchange or credit depending on the circumstances. You are eligible if:
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The item is Faulty.
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The item that arrived to you is Damaged or not up to a reasonable expectation.
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The incorrect item was sent to you.
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Your item was damaged in transportation
You will not be entitled to Refund, Repair, Exchange or Credit if:
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Simply change your mind or decide you do not like your purchase.
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Damage or used goods in an unreasonable or unintended manner.
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Discover you can buy the goods more cheaply elsewhere (unless the seller guarantees that the goods cannot be purchased more cheaply elsewhere).
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Had a defect drawn to your attention before buying (such as goods labeled as seconds with their faults clearly marked).
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Did not rely upon, or unreasonably relied upon, the seller’s skill or judgment when choosing a product.
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You do not have proof of purchase.
* Please keep your receipt as Proof of Purchase *
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A 15% restocking fee applies if you change your mind and return your purchase.
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Cost of freight for all warranty claims or returns is not covered by the warranty or Melbourne Bicycle Centre.
Layby Terms and Conditions:
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3 Month Repayment Period, starting at the deposit date.
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Minimum Deposit - 20% of the Total Price.
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An extension can be arranged under certain conditions.
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If payment has not been recieved within this period, deposit will be forefeited.
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Cancelling a Lay-by will incur a termination charge. This charge is your initial 20% Deposit.
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All of our Lay-by Terms and Conditions are in Accordance with Australian Competition & Consumer Commission.